CloseCaseResponse

3 minute read

Response format for the Close Case method.

Case

Property Name Data Type Optional Description
caseNumber string no Business identifier assigned to this case.
subject string no Brief description of this case.
status string no The current status of this case.
closedDate string yes Date and time of case closure. Format.
createdDate string no Date and time of case creation. Format.
modifiedDate string no Date and time of the latest update. Format.
targetDate string yes Available when the case is a business service request. Format.
severity Severity no The severity level calculated for this case.
account Account no Details of the Axway customer account that case is registered with.
contact Contact no Current contact for this case.
owner Contact yes The current owner of this case.
description string no Detailed description of this case.
environment Environment no Environment for which this case is created.
notes CaseNote (array) yes List of all case notes attached to this case.
product Product no Product for which this case was created.
attachments Attachment (array) yes Summary information about the files attached to this case.
ccEmails string (array) yes E-mail addresses copied in communications regarding this case.
type CaseType no The type of this case.

Account

Property Name Data Type Optional Description
name string no Name of the Axway customer account.
sac string no Support access code.

Contact

Property Name Data Type Optional Description
email string no The e-mail of this contact.
name string no The name of this contact.

CaseNote

Property Name Data Type Optional Description
subject string no Title or subject of this note.
description string no Detailed information included in this note.
addedDate string no Date and time of case note creation.
createdBy string yes Name of the creator of this note.
noteAttachments Attachment (array) yes List of files attached to this case note.

Product

Property Name Data Type Optional Description
id string no Identifier of this product for the purposes of Axway Support case management.
name string no The name of the affected product.
os ProductOs no Operating system on which the product is run.
version ProductVersion no Version of the affected product.
patch string yes Service pack or patch in effect. Free form text.

ProductOs

Property Name Data Type Optional Description
id string no Identifier of this operating system for the purposes of Axway Support case management.
name string no Operating system name.

ProductVersion

Property Name Data Type Optional Description
id string no Identifier of this product version for the purposes of Axway Support case management.
name string no Product version name.

Attachment

Property Name Data Type Optional Description
id string no An identifier of this attachment. Attachment download requires this ID.
name string no The name under which this attachment was added.
createdDate string no Date and time of attachment creation. Format.
createdBy Contact yes Contact that added this attachment.