CreateCaseRequest

Data Type: string
Enumeration Elements: 2 - High 3 - Medium 4 - Low

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Request format for the Create Case method.

Property Name	Data Type	Optional	Description
sac	string	no	Support access code.
contact	string	no	The e-mail of the contact. Required for requests that use the OAuthApplication security scheme.
subject	string	no	Brief description of this case.
description	string	no	Detailed description of this case.
product	Product	no	Affected product.
environment	Environment	no	Environment for which this case is created.
impact	Impact	no	Impact level.
urgency	Urgency	no	Urgency level.
type	CaseType	yes	The type of this case. Default: `Support Case`.
targetDate	string	yes	Applicable when the case is a business service request. Sending `targetDate` with other case types results in an error. See more details here.
ccEmails	string (array)	yes	E-mail addresses to be copied in communications regarding this case.

Impact levels supported in Create Case requests to the API, as an open-ended enumeration.

For details on the different enumeration elements, please refer to Impact.

Product, product version and product operating system identifiers can be obtained with a call to the Get Products method.

Property Name	Data Type	Optional	Description
id	string	no	Identifier of this product for the purposes of Axway Support case management.
os	ProductOs	no	Operating system on which the product is run.
version	ProductVersion	no	Version of the affected product.
patch	string	yes	Service pack or patch in effect. Free form text.

Property Name	Data Type	Optional	Description
id	string	no	Identifier of this operating system for the purposes of Axway Support case management.

Property Name	Data Type	Optional	Description
id	string	no	Identifier of this product version for the purposes of Axway Support case management.