CreateCaseResponse
3 minute read
Response format for the Create Case method.
Case
| Property Name |
Data Type |
Optional |
Description |
| caseNumber |
string |
no |
Business identifier assigned to this case. |
| subject |
string |
no |
Brief description of this case. |
| severity |
Severity |
no |
The severity level calculated for this case. |
| status |
string |
no |
The current status of this case. |
| createdDate |
string |
no |
Date and time of case creation. Format. |
| modifiedDate |
string |
no |
Date and time of the latest update. Format. |
| targetDate |
string |
yes |
Available when the case is a business service request. Format. |
| contact |
Contact |
no |
Current contact for this case. |
| owner |
Contact |
yes |
The current owner of this case. |
| product |
Product |
no |
Product for which this case was created. |
| environment |
Environment |
no |
Environment for which this case is created. |
| notes |
CaseNote (array) |
yes |
List of case notes automatically attached to this case on case creation. |
| impact |
Impact |
no |
Impact level. |
| urgency |
Urgency |
no |
Urgency level. |
| type |
CaseType |
no |
The type of this case. |
| description |
string |
no |
Detailed description of this case. |
| ccEmails |
string (array) |
yes |
E-mail addresses copied in communications regarding this case. |
| attachments |
Attachment (array) |
yes |
Summary information about the files attached to this case. |
| account |
Account |
no |
Details of the Axway customer account that case is registered with. |
| closedDate |
string |
yes |
Date and time of case closure. Format. |
| Property Name |
Data Type |
Optional |
Description |
| email |
string |
no |
The e-mail of this contact. |
| name |
string |
no |
The name of this contact. |
Product
| Property Name |
Data Type |
Optional |
Description |
| id |
string |
no |
Identifier of this product for the purposes of Axway Support case management. |
| name |
string |
no |
The name of the affected product. |
| os |
ProductOs |
no |
Operating system on which the product is run.. |
| version |
ProductVersion |
no |
Version of the affected product. |
| patch |
string |
yes |
Service pack or patch in effect. Free form text. |
ProductOs
| Property Name |
Data Type |
Optional |
Description |
| id |
string |
no |
Identifier of this operating system for the purposes of Axway Support case management. |
| name |
string |
no |
Operating system name. |
ProductVersion
| Property Name |
Data Type |
Optional |
Description |
| id |
string |
no |
Identifier of this product version for the purposes of Axway Support case management. |
| name |
string |
no |
Product version name. |
Attachment
| Property Name |
Data Type |
Optional |
Description |
| id |
string |
no |
An identifier of this attachment. Attachment download requires this ID. |
| name |
string |
no |
The name under which this attachment was added. |
| createdDate |
string |
no |
Date and time of attachment creation. Format. |
Account
| Property Name |
Data Type |
Optional |
Description |
| name |
string |
yes |
Name of the Axway customer account. |
| sac |
string |
no |
Support access code. |
CaseNote
| Property Name |
Data Type |
Optional |
Description |
| subject |
string |
no |
Title or subject of this note. |
| description |
string |
no |
Detailed information included in this note. |
| createdBy |
string |
yes |
Name of the creator of this note. |