ListCasesRequest
2 minute read
Request format for the List Cases method.
Filter
Property Name |
Data Type |
Optional |
Description |
created |
TimeSpan |
yes |
Get cases created within the specified time span. |
updated |
TimeSpan |
yes |
Get cases updated within the specified time span. |
sac |
string |
yes |
Get cases for the specified support access code. |
types |
IncludeCaseTypes or ExcludeCaseTypes |
yes |
Get cases of the specified types. |
statuses |
IncludeCaseStatuses or ExcludeCaseStatuses |
yes |
Get cases according to the specified case statuses. |
TimeSpan
Property Name |
Data Type |
Optional |
Description |
before |
string |
no |
Starting date/time of the time span. Format. |
after |
string |
no |
Ending date/time of the time span. Format. |
IncludeCaseTypes
Property Name |
Data Type |
Optional |
Description |
include |
CaseType (array) |
no |
Filter-in the specified case types. Filter out all others. The list of types must not be empty and must contain unique elements. |
ExcludeCaseTypes
Property Name |
Data Type |
Optional |
Description |
exclude |
CaseType (array) |
no |
Filter-out the specified case types. The list of types must not be empty and must contain unique elements. |
CaseType
An open-ended list of case types that are supported in a List Cases filter.
- Data Type: string
- Enumeration Elements:
- Enhancement Request
- Business Service Request
IncludeCaseStatuses
Property Name |
Data Type |
Optional |
Description |
include |
CaseStatus (array) |
no |
Filter-in cases in the specified statuses. Filter out all others. The list of statuses must not be empty and must contain unique elements. |
ExcludeCaseStatuses
Property Name |
Data Type |
Optional |
Description |
exclude |
CaseStatus (array) |
no |
Filter-out cases in the specified statuses. The list of statuses must not be empty and must contain unique elements. |
CaseStatus
An open-ended list of case statuses that are supported in a List Cases filter.
- Data Type: string
- Enumeration Elements:
- In Support
- Customer Owns Next Steps
- In Escalation
- Ready for Deployment
- In R&D
- R&D Delivery
- Pending Closure
- Closed