Urgency
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Classification of urgency levels, as an open-ended enumeration.
- Data Type: string
- Enumeration Elements:
- 1 - High
- 2 - Medium
- 3 - Low
| Urgency Level | Description |
|---|---|
| 1 - High | The restoration / resolution is immediately necessary to prevent severe business impact. |
| 2 - Medium | The resolution is needed as soon as possible because of potentially damaging service impact. |
| 3 - Low | The resolution will solve irritating problems or repair missing functionality. |
Last modified March 29, 2022: reordered Methods topics and updated the API host location (#36) (6606c0a)